Magento 2 help desk extension , Are you running ecommerce website , So you want to support your customer right. and with Helpdesk it is very difficult to provide support to customers. Don’t worry We are providing Magento 2 help desk extension which will help you in your business and easy to provide support. It is integrate with zendesk as well. So your customer can create ticket from your website and your agent can manage it from zendesk.
Every E-commerce business has support situations when customers purchase products. Many customers may complain about products or services. So either the customer calls customer care or sends an email to the support team. However, there are times when the customer care team is busy, and sending an email to the support team is not good enough as it may be missed. So we came up with this HelpDesk extension where customers are not required to call customer care and there is no need to send an email or remember the support email address
- The customer can create a ticket from his account.
- Customers can post a reply to the ticket.
- Customers can see the complete history of reply on the ticket.
- Customer can define the priority of the ticket
- The customer will get an email notification of a new ticket and on the reply of the ticket from admin.
- Admin can add/delete tickets priority with its color code
- Admin can see the tickets from Magento as well as from zendesk
- Admin can reply to the ticket from magento as well as zendesk
- Admin can update the status of the ticket from magento as well zendesk
- Admin can change the priority of the ticket from magento as well zendesk
- Admin can see the complete history of reply in the ticket in magento as well as zendesk.
- Any update on ticket from zendesk will be sync to magento and vice versa.
It’s 100% Free of Cost!
Click Here to Download